Cancellation & Refund Policy
This policy explains when SAMEZ Foods may accept cancellations and refunds. Custom, made-to-order and commercial orders are handled differently from standard ready-stock orders.
Order cancellation
A standard ready-stock order may be cancelled only if SAMEZ receives the request before the order is processed or dispatched.
Once production, packing, procurement, customisation, artwork approval, private-label work or dispatch has begun, cancellation may not be possible.
Custom, bulk, OEM and private-label orders
Advance payments, development charges, custom packaging costs, printing costs, special raw-material procurement and other committed expenses may be non-refundable once work has begun.
Any cancellation arrangement for a commercial order will be governed primarily by the accepted quotation, invoice, purchase order or written agreement.
Approved refunds
Where a refund is approved, it will normally be initiated to the original payment method or another mutually agreed method. Bank or payment-gateway processing time may apply after SAMEZ initiates the refund.
Shipping, freight, payment-gateway or other third-party charges already incurred may be deducted where appropriate and permitted.
Samples
Sample or trial charges are normally not refundable after dispatch, except where SAMEZ approves a claim relating to an incorrect or transit-damaged item.
How to request cancellation
Contact us as soon as possible at +91 84282 74446 or samezfoodsdgl@gmail.com, quoting the order or invoice details.
Contact
For questions about this policy, contact SAMEZ Foods at samezfoodsdgl@gmail.com or +91 84282 74446.