Dispatch timelines

Ready-stock items may be dispatched after payment confirmation and order processing. Made-to-order, bulk, OEM, private-label and custom-packed products may require additional production time.

Where a specific dispatch date is commercially important, please obtain written confirmation before placing or finalising the order.

Delivery estimates

Courier or transport delivery times are estimates and can be affected by destination, serviceability, weather, holidays, strikes, operational delays or other circumstances outside our direct control.

SAMEZ will provide available shipment or transport details where applicable.

Shipping charges

Shipping, courier, transport, handling or freight charges may be included in the quoted price or charged separately depending on the order. The applicable arrangement will be communicated before confirmation.

Delivery address

Customers are responsible for providing a complete and accurate delivery address, contact number and any information required for delivery. Additional cost caused by an incorrect or incomplete address may be chargeable.

Receiving commercial shipments

For bulk or transport shipments, the customer should inspect the outer packaging and quantity at the time of receipt where practical and promptly report visible transit damage or shortage.

Separate commercial agreements

If a quotation, purchase order, invoice or written agreement states a specific dispatch method, freight term or delivery condition, that specific term will apply.